Highlights

• A seamlessly integrated common platform for all employees, vendors, and users to access, transact, and disseminate business information
• Robust CMS (Content Management System) to store and process tenders, notices, regulations, and procurement data
• Integration with SAP HANA for information sharing and processing
• AI (Artificial Intelligence) and user-based personalisation, secured by strong authentication and role-based access
• Multi-lingual content support and search capabilities

Overview

Ranked 5^th among the Top 250 global energy companies by S&P Global Commodity Insights (formerly Platts), ONGC produces approximately 70% of India’s crude oil and 84% of its natural gas. It employs 33,600 people and brings in revenues of close to ₹6.93 Lakh crore (~US$87 billion).  

Requirements

ONGC wanted to consolidate and modernize their multiple websites, portals on integrated platform to leverage the latest collaborative web/ Internet/intranet technologies/ tools for connecting people, enhancing communication and collaboration across the organization and allow secure access to users through today’s multi-browser and multi-platform environment. The requirements for this project were shaped by a focus on secure data handling, user accessibility, and system scalability, reflecting the solution's key features and desired outcomes:

• Advanced Security and Personalization: Implement innovative security measures, including secure, role-based access controls with AI-powered personalization, to efficiently manage the daily influx of new users while safeguarding sensitive, confidential, and restricted information.
• Integration with multiple internal systems: Ensure seamless integration with SAP HANA, etc to facilitate effective information sharing and processing, thereby improving data management across various platforms.
• Accessibility and Inclusion: Provide multilingual support to cater to a diverse user base, enhancing accessibility and overall user experience.
• Unified User Interface: Integrate different platforms such as the Grievance portal, Intranet, and other websites into a single, user-friendly interface to streamline user interactions and improve portal usability.
• Intuitive Content Management: Develop a user-friendly CMS, enabling straightforward content management without the need for specialized technical knowledge.
• Efficient Digital Asset Management: Incorporate a Digital Asset Management (DAM) system to streamline the handling of digital assets
• E-commerce Integration: Embed e-commerce functionalities with a comprehensive commerce engine to manage all aspects of online stores, from product listings to payment processing, thereby optimizing operational efficiencies.

These meticulously defined requirements were established to tackle the challenges of integrating diverse data types and user roles within the portal. The aim was to deliver a secure, efficient, and user-centric solution that not only modernizes ONGC's communication systems but also meets the wide-ranging needs of over 35,000 users.

Solution

Velocis set out to consolidate their extensive application stack through a comprehensive portal. This initiative aimed at streamlining interactions and enhancing efficiency across the organization. We worked with ONGC to understand the various aspects of the landscape that needed integration into the portal. Understanding the diverse types of data, including sensitive, confidential, and restricted information, the user personas and different access levels were identified. Some of the key features include:  

• Secure, Role-Based Access with AI powered user-based personalization to handle the registration and access of a multitude of new users daily.
• Integration with SAP HANA facilitated information sharing and processing, ensuring seamless data management across platforms.
• Multilingual Support offers accessibility to users from diverse linguistic backgrounds, enhancing user experience.
• Integrating the Grievance portal, Intranet, and other websites for unified access.
• Support for over 35,000 users, demonstrating significant scalability and robustness.
• A user-friendly CMS with WYSIWYG editors and drag-and-drop functionality, simplifying content management without the need for technical expertise.
• The Digital Asset Management (DAM) system enables efficient management of digital assets with features like version control and access control, streamlining the content publication process.
• E-commerce Capabilities: The inbuilt commerce engine supports end-to-end management of online stores, from product listing to payment processing, significantly reducing event timelines.
• The platform was multi-tenant in nature allowing for the creation and management of multiple websites from a single platform, ensuring efficient resource utilization, while enabling enhanced security measures for the entire portal

This solution not only meets the diverse needs of over 35,000 users but also ensures secure and efficient data management, content publication, and e-commerce activities.

Business Outcomes

The collaboration between Velocis and ONGC has led to the development of a highly integrated and user-friendly portal. By leveraging advanced technologies this platform sets a new standard in digital asset management and user engagement. The project exemplifies how thoughtful integration and advanced features can transform user experience and operational efficiency in large organizations

• Enhanced productivity: Streamlined workflows, automation tools, and search capabilities help employees find information and complete tasks more efficiently.
• Increased employee satisfaction: A user-friendly and engaging intranet contributes to a more positive work environment and increased employee satisfaction.
• Customer operations: Improved customer user experience and satisfaction, reduced customer churn, and showed a marked increase in customer lifetime value. Combined with the ease of publication, and the all-encompassing nature of the portal, ONGC customers needed to look nowhere else.  
• Operational efficiency: Streamlined workflows and automation lead to cost savings and tremendously improved operational efficiency, allowing rapid development and deployment capabilities. As ONGC users published new services/updates quickly on the website, it dramatically improved their time to market

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